Refund policy

Refund Policy

Right of Withdrawal (EU/EEA customers)
You have the right to cancel your order within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day you (or a third party you
named) receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by a
clear statement, sent by email to galeachris01@gmail.com or by phone at
+356 7980 3843. You may use the contact form on our website.

If you withdraw from this contract, we will reimburse all payments received from
you, including standard delivery costs, without undue delay and no later than 14
days from the day we receive the returned goods (or proof of return shipment,
whichever is earlier). We will use the same payment method you used for the
original transaction unless otherwise agreed.

You must send back the goods within 14 days of informing us of your withdrawal.
You will bear the direct cost of returning the goods. You are only liable for any
diminished value resulting from handling the goods beyond what is necessary to
establish their nature and function.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us
within 48 hours of delivery at galeachris01@gmail.com with your order number and
photos of the issue. We will arrange a replacement or full refund, including
return shipping costs, at no charge to you.

Non-Returnable Items
For hygiene reasons, items such as earbuds/headphones that have been used or had
their seal broken cannot be returned unless faulty.

How to Start a Return
Email galeachris01@gmail.com with your order number and reason for return. We'll
send you return instructions and an address within 2 business days.

Refund Processing
Once we receive and inspect your return, we'll notify you by email. Approved
refunds are processed to your original payment method within 5–10 business days.